SapiensForum.com Refund Policy for Services and Events

Welcome to SapiensForum.com! We are dedicated to delivering high-quality programs, online events, and engaging literary experiences to students across India and beyond. As we strive to offer meaningful and well-organized programs, we understand the importance of clear communication regarding refunds for services and events. Below is our refund policy, crafted to provide transparency and trust for our valued participants.

1. Policy Overview

This refund policy applies to all services, programs, and events provided by SapiensForum.com, including, but not limited to, literary workshops, poetry recitations, debates, public speaking seminars, and other co-curricular programs. By purchasing a ticket or reserving a spot in any of our events, participants agree to the terms outlined in this policy.

2. Conditions for Full Refunds

SapiensForum.com is committed to ensuring that all events and services proceed as scheduled. In the unlikely event that we are unable to organize or deliver the event or program as advertised due to unforeseen circumstances (such as technical difficulties, organizer cancellations, or force majeure events), the participant will be eligible for a full refund of the registration amount.

  • Notification Process: In the event of a cancellation, we will inform participants promptly via email or their preferred contact method.
  • Refund Processing Time: Full refunds, when applicable, will be processed within seven (7) business days of notifying participants about the event’s cancellation.
  • Mode of Refund: The refund will be credited to the same payment method or on by one on the basis of individual payment. SapiensForum.com is not responsible for any delays caused by the participant’s payment provider.

3. No Refunds on Completed Services or Attended Events

Once a participant has purchased access to an event or program, or has begun to attend or engage with the content, no refunds will be issued. This policy is in place because of the time and resources committed to organizing these unique and often live experiences, which provide value immediately upon commencement.

  • Non-refundable Services: All services, including program access fees, literary event registrations, and ticketed entry to online or in-person events, are non-refundable once purchased.
  • Completed Events and Services: If a participant has joined or partially attended an event, they are not eligible for a refund, even if they choose not to complete the program.

4. Participant Cancellations and No-shows

If a participant decides to cancel their booking or does not attend an event for any reason, SapiensForum.com will not issue a refund. We encourage all participants to review their schedules carefully before making a purchase to ensure they are available to attend.

  • No-show Policy: In cases where a participant does not attend a scheduled event, their spot will not be held for future sessions, and no refunds will be granted.

5. Exceptional Circumstances

We understand that certain unforeseen personal circumstances may arise, such as medical emergencies or family obligations. Although our policy is generally non-refundable, SapiensForum.com may, at its discretion, provide alternative options in such cases, such as credits or transfers to future events. Please note:

  • Discretionary Review: Such cases are reviewed individually and must be accompanied by valid documentation.
  • Credit Validity: Credits, if issued, will be valid for use only within SapiensForum.com and within six (6) months from the date of issuance.

6. Contacting Us for Refund Inquiries

If participants have questions about this refund policy or need assistance, we are here to help. Please reach out to our support team at support@sapiensforum.com or via the contact form on our website.

  • Response Time: Our customer service team aims to respond within 1-2 business days to assist with any concerns.
  • Information Required: For faster resolution, please include your booking ID, event details, and a brief description of your inquiry.

7. Changes to This Refund Policy

SapiensForum.com reserves the right to update or modify this refund policy at any time without prior notice. Updates will be posted on our website, and it is the participant’s responsibility to review this policy regularly for any changes. Continued use of SapiensForum.com’s services and programs after any policy updates constitutes acceptance of the revised terms.

At SapiensForum.com, we are deeply committed to enriching students’ lives by providing valuable learning experiences in literature, debate, public speaking, and other fields. We appreciate your understanding and support as we work to deliver memorable, impactful events that encourage growth and lifelong learning.

Thank you for choosing SapiensForum.com.

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